When you talk about eBay, people often consider it one of the most popular platforms for selling or purchasing different items. You can find a wide variety of products, including electronics, home-improvement commodities, gadgets, or literally anything that you can imagine.
In short, eBay is the ideal destination for sellers to meet like-minded customers. However, not everything is authentic inside the program, as many buyers have complained about issues relating to fraud or scams within the online platform.
So how does eBay deals with such situations? The online giant has extensive policy guidelines for sellers that restrict them from conducting forgery, which also includes account suspension.
This article will list the top 4 reasons why eBay suspends your account, leading to business interruption or even severe implications.
Top 4 Reasons Why eBay Suspend Your Account
As mentioned earlier, eBay follows strict guidelines to protect its community. So, anything suspicious or falsification might lead to account suspension or even a permanent ban from the platform.
Although there can be other reasons for account suspension, here are the top 4 examples where a seller’s account faces a ban.
Delay in the order shipment
Late shipment or delay in shipping your orders is one of the top-most reasons why eBay bans an account. Since most online sellers follow a patterned structure, every customer expects to receive his order within the stipulated time.
For instance, if a customer purchases a product with a 3-day delivery time, he will expect it to arrive within three days. However, if a seller delays the shipment, it sends a wrong signal to the customer, which is unacceptable for any online platform.
Furthermore, buyers can leave or spread negative feedback, which is undoubtedly not good for any business establishment. In short, if you have an eBay seller’s account, it would be best to take shipments seriously.
Defect rate metric
Trust is the core foundation when it comes to online transactions, and so is commitment. If your buyers do not find you trustworthy or lack commitment, it can trigger wrong emotions within the management.
For instance, using misinterpreted terms for products can hurt buyer perceptions, which can hurt your business and eBay account. So, it would be best to undersell your items and provide proper and accurate information to the buyers.
Additionally, failing to represent yourself as a trustworthy seller can also affect your commercial relations, which will reduce customer confidence. In short, if your customers don’t trust you, eBay will undoubtedly fast-track your account’s suspension process.
Delay in validating tracking number
After you buy eBay seller account credentials or create one, you have a lot of responsibilities toward your customers.
Since selling a product online has multiple steps, a core step is to provide the shipment tracking number at the earliest. This process allows a seller to build trust among its customers and also helps him to build a relationship for future engagements.
Since everything comes under the platform, eBay takes this process seriously, and failing to validate the tracking number early may raise negative flags.
In short, failing to validate the tracking number can get your account suspended.
Failure to resolve cases
Although most sellers registered on the eBay platform stay true to their commitments, you may find some instances where a seller fails to resolve an issue.
These problems can be related to multiple things like shipment issues, misinterpreted product details, or even demanding or unreasonable customers.
The best way to fight these issues is to develop a reliable listing template that will help you resolve customer issues without hindering their relationship with the platform.
However, if you fail to resolve these cases, your account might probably end up on the suspension list.
So, try to evaluate your strategies and stick to a reliable listing template before you create or search for an eBay account for sale.
An online platform like eBay adopts many tactics to enhance its reputation and trust among buyers, so opting for severe actions against sellers like account suspension works as a performance booster.
A slight variation or undulation in a seller’s performance metrics is enough to encourage the management to call for account suspension.
Thankfully, there are ways that you can follow to avoid these suspensions, which we have explained in detail in our article “How to avoid account suspension?”
Ensure that you check this article to maintain excellent performance metrics with eBay.